Privacy Policy

At Zaykaexpress, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our services. By using the Zaykaexpress platform (mobile app or website), you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect the following types of information to provide and improve our services:

Personal Information

Name

Email address

Phone number

Delivery address

Payment details (credit/debit card information, UPI details, etc.)

Order details (order history, preferences)

Non-Personal Information

Device information (model, operating system)

IP address

Browser type

Location data (for delivery purposes)

Usage data (how you interact with our platform)

2. How We Use Your Information

We use the collected information for the following purposes:

To provide services: Process and fulfill your orders (food, groceries, meat, clothing).

To improve customer experience: Customize and enhance your experience on our platform based on your preferences and usage.

To process payments: Complete financial transactions securely using your payment details.

To communicate with you: Send updates, order confirmations, promotions, and important service-related notifications.

To analyze usage: Gather insights about how our services are used to enhance the platform and identify areas for improvement.

For legal compliance: To comply with any legal obligations, resolve disputes, and enforce agreements.

3. How We Protect Your Information

We implement various security measures to protect your personal information, including:

Encryption: Your sensitive information (such as payment details) is encrypted during transmission using secure encryption protocols.

Access control: Only authorized personnel can access your personal data for necessary purposes.

Secure servers: We store your information on secure servers with industry-standard security practices to prevent unauthorized access or data breaches.

4. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your data in the following situations:

Service providers: With trusted third-party service providers (e.g., payment processors, delivery partners, hosting services) who assist us in providing our services. These third parties are required to handle your information securely and only for the purposes we specify.

Legal obligations: If required by law, we may disclose your information to comply with a legal process, court order, or government request.

Business transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.

Correction: You can update or correct any incorrect or incomplete information.

Deletion: You can request the deletion of your personal information, subject to legal obligations.

Opt-out: You can opt-out of receiving promotional emails or notifications by using the unsubscribe option in the communication or adjusting your app settings.

Data portability: You may request that we provide your personal data in a structured, commonly used format.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

Analyze website traffic.

Remember user preferences.

Offer personalized content and ads.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

7. Children's Privacy

Zaykaexpress is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at:

Zaykaexpress

Emai: zaykaexpress1@gmail.com