Privacy Policy for ZaykaExpress Users Last Updated: 25/02/2025 ZaykaExpress.com ("Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information we collect from users ("you," "your"). This Privacy Policy explains how we collect, use, store, and protect your information when you use our services. 1. Information We Collect We collect the following types of information to provide and improve our services: A. Personal Information - Full name, phone number, email address - Delivery address, location data (with your consent) - Payment details (processed securely via third-party payment gateways) B. Order and Transaction Data - Order history and preferences - Payment records (excluding sensitive financial data) - Reviews, ratings, and feedback C. System and Usage Data - Device information, IP address, browser type - App usage statistics and interactions - Customer support interactions 2. How We Use Your Information We use the collected information for the following purposes: - To process and deliver orders efficiently - To facilitate secure payments and refunds - To personalize user experience and recommendations - To communicate with you about orders, offers, and updates - To improve our platform and services through analytics - To ensure security and prevent fraudulent activities - To comply with legal and regulatory requirements 3. Information Sharing & Disclosure ZaykaExpress does not sell, rent, or share your personal data with third parties except in the following cases: - Service Providers: Payment processors, delivery partners, and customer support providers - Legal Compliance: If required by law, regulation, or court order - Business Transfers: In case of mergers, acquisitions, or company restructuring 4. Data Security Measures We take appropriate security measures to protect your information, including: - Secure encryption for sensitive data - Limited access to personal data for authorized personnel only - Regular audits and security updates 5. Data Retention We retain collected data as long as necessary to provide our services, comply with legal obligations, and resolve disputes. 6. Your Rights & Choices Users have the right to: - Access, update, or delete their personal information - Request a copy of the data stored by us - Opt out of marketing communications - Disable location tracking via device settings 7. Updates to This Privacy Policy ZaykaExpress may update this policy periodically. We encourage you to review this page regularly to stay informed about any changes. 8. Contact Information For any queries or concerns regarding this Privacy Policy, please contact: ZaykaExpress Support Team Email: zaykaexpress1@gmail.com By using ZaykaExpress services, you acknowledge and agree to the terms outlined in this Privacy Policy